A small dose of Faceless Britain

I've just spent the last hour and a half holding on for various parts of AOL's call centre, which really must be one of the most useless in the UK - except of course it isn't actually in the UK at all.

Having finally got through to the first level, I was then left for another 45 minutes hanging on for the next level of support.  Perhaps the most extraordinary thing is that I continue to send them money every month.

But I was at least entertained by their musical tape, which went round and round, and included a song with the line: "We'll keep on hanging on..."