The story so far, as it turns out. The Department of Transport chose Govia Thameslink to run services to Surrey and Sussex not despite their plans to maintain driver levels at 20 per cent below the level they need to run a reliable service – but because of them.
The result, confirmed in the long-awaited Gibb Report – kept secret by the government for the last six months – has been an increasingly unreliable service.
What Gibb did not say was that, when the service collapsed last summer, the strain on the remaining staff emerged as high levels of sickness which made matters worse.
Nor did the report say that ministers have consistently failed to tell the truth about why the franchise was failing and have been able to blame an industrial dispute – which certainly made matters worse but was as much a symptom of Department of Transport policy, as it was a cause of the disruption.
When people’s lives are being turned upside down, they bitterly resent those who fail to tell them the unvarnished truth, and who maintain the old line. Passengers could see, day by day, what was wrong – but were not trusted with the details. It was for me a fascinating example of how Whitehall gets things horribly wrong, which is why so many seats served by GTR trains wobbled in their support for the Conservatives in the election.
This week sees the start of a new overtime ban by drivers, which – since GTR relies on overtime to run the system effectively – is likely to plunge us back into the horrors of last summer. It also sees the Association of British Commuters in court against the Department of Transport.
But I have now read through the Gibb Report. It is very detailed and fascinating, though not the dynamite that was hoped for. On the other hand, the DoT would not have been the DoT if they had not tried to finesse it a little. Read my conclusions on the Radix website.
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