And while we are about it - on the 200th anniversary of the start of the Luddite campaign - was there anything we might learn from the Luddites before we consign them to another century of oblivion? Fro example: the critical importance of real human beings in our public service systems.
That is what I said at the recent RSA debate with Halima Khan and John Seddon, and this is the audio of the debate:
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