This week, two families were banned for life from Legoland
Windsor for brawling with iron bars while they were queuing for the pirate
ride. The news does rather put Legoland
into perspective.
It is one of those staggeringly expensive examples of an
economy in microcosm that is dominated by monopolies and monopolistic
concessions.
That is why it costs so much to get in, at least £140 for a
family of four, booking far in advance.
It is why it costs £2.90 per scoop of ice cream when you are there. It is why you have to pay £2 just to leave the car park, let alone get in.
It works on the same principle of similar resorts,
Centerparcs for example, where you can buy whatever you like – at great expense
– as long as it is from Tesco. They are kinds of prisons of pleasure. I'm not surprised it drives people to violence.
It is why the queues are so long for the rides as well, and –
because the English don’t understand what semi-monopolies do, and English
politicians turn a blind eye – they take it out on each other with iron bars
when they have to queue in the heat.
Now, I have huge respect for Lego. It was started in 1932 by the Danish carpenter Ole
Kirk Kristiansen , a dedicated pacifist.
The pacifist approach has now been 'finessed' by the new CEO from McKinsey, who turned round Lego’s fortunes with a series of film
link-ups starting with Star Wars. But
the basic flexibility of the game remains: my children could survive on Lego without
any other toys at all.
But in fact Legoland Windsor is only licensed by Lego, which
sold all their parks in 2005. It is
actually run by Merlin Entertainments, a huge leisure behemoth based in Poole,
which runs nearly 80 similarly expensive leisure ‘experiences’ on four
continents – including most of their so-called rivals in the UK, Thorpe Park,
Alton Towers, Madame Tussauds, Sealife centres, you name it.
My children have been pressurising me to go to
Legoland. I have even been collecting
the One Adult Goes Free tokens from the sides of Kellogg’s packets, but was
unable to find out from their website how you can use these to book cheaply in
advance.
There is an information line but it is a premium rate 0871
number, of course. There is another landline
for customer service in the small print (01753 626182), but they don’t appear to answer their
phone.
So I emailed the press office and, lo and behold, someone
rang to give me the answer: you can’t book in advance using the Kellogg’s
vouchers.
Still, the eye-watering expense of taking the family out for
these is because Merlin Entertainments have too tight a hold on the
entertainment resort market in this country.
Break them up, I say.
If it was really made of Lego, I would break it up and make a new layout.
Terrible place - agreed
ReplyDeleteI think you'll find Mr. Christiansen was Danish rather than Finnish.
Oops thank you for pointing it out - I will change it now but leave your message as a testament to my mistake!
ReplyDeleteThe cost is really high , but it's worth the amount you pay.
ReplyDeleteThat is my image you're using there and I was never asked, can you please take it down and use one of your own.
ReplyDeletethanks
As David Boyle from the US, please know that LEGO is the greatest employer ever
ReplyDeleteDo you mean you're also called David Boyle? If so, hello! I wasn't actually getting at Lego here but at the operators of their UK theme parks...
ReplyDelete