Since the Royal Mail seems intent on ritual disembowelling before our very eyes, I suppose we are going to have to expect to deal a lot more with the private courier companies.
I had a delivery from one called City Link this morning. I was taking the children to school, and when I got back there was a card with various options, none of them ticked. There was a phone number which took me through to a comouterised system which would only tell me that I had to contact the sender to get permission for another delivery (I didn't know, of course, who that was). There was no human option.
After I pressed 0 and # in no particular order 40 or so times, I got a message giving me a customer service number. They told me they could, after all, try and deliver again, but said they would only say they would come some time the following day. The children will still have to go to school, so it seems unlikely that I'm going to get my parcel - and why should I go all the way to Beckenham to pick it up?
Welcome to the world without Royal Mail.
Kate Nash: Foundations
5 hours ago